Utilizing the Call-Em-All Integration
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*Important - The Enterprise Call-Em-All Integration functionality is not included with the "out of the box" TempWorks Enterprise software solution. It is an additional module that needs to be enabled for your system and will also require an account be established with Call-Em-All, LLC at www.call-em-all.com.
The Enterprise Call-Em-All integration allows the user to generate a list of Employees and export the list to Call-Em-All with just a few clicks. By using the details in the Call-Em-All Broadcast Wizard record a message on their toll free number to send a broadcast or survey. Call-Em-All tracks the data from the calls that are sent out and that information is then imported back into Enterprise and the system is updated automatically with the results.
A Call-Em-All broadcast can be started from the EmployeeSearch form by selecting the Employee(s) (hold down the Ctrl or Shift key to select multiple Employees) and then clicking on the button (outlined above).
A broadcast can also be started from the Order Candidates form after candidates have been attached by selecting the Employee(s) (hold down the Ctrl or Shift to select multiple Employees or select the first line and then hold down the Shift and select the last line to select a group) and then clicking on the button (as circled above).
When the button is clicked from the Employee Search or Order Candidate forms the Call-Em-All Broadcast Wizard is opened to the Create Broadcast - Broadcast Info form.
Enter the broadcast Description and select the Broadcast Type.
*Note - A "Survey" is a message that allows for the call recipients to select a numbered response to the broadcast message. An "Announcement" Broadcast Type is used when the call recipient doesn't need to respond to the message.
Select the Broadcast Type:
- An Announcement Broadcast Type is used when the call recipient does not need to respond
- An Announcement and Text will send a recorded message to the recipients phone as well as send a Text Message
- A Survey is a recorded message that allows the recipient to select a numbered response on their phone keypad
- A Text will deliver the message in the form of a Text Message
- A Text then Announcement will attempt to Text Message the recipients, those who do not have Text Messaging will then receive a recorded Announcement.
In the Create Broadcast - User Credentials form enter the User ID and Password for the Call-Em-All account that should be charged for this broadcast. Then click Next.
With the information from the Create Broadcast - Instructions form call the toll free number and enter the recording ID (highlighted in yellow) when prompted. Then record the message for when a call recipient answers and for when the call reaches a voicemail box.
When the instructions are no longer needed click the Finish button to close the Call-Em-All Broadcast Wizard.
*Note - When a "Survey" broadcast is being made you will need to clearly indicate in the message what the numbered responses are and inform the recipient that the Star (*) key needs to be selected before their response.
Once the broadcast has been made the Candidates form can be updated to display the results in the Call-Em-All column by clicking on the button in the upper right (outlined above). If the broadcast message was a "Survey" and the recipient answered the phone the results will display the number of their response followed by "Live Answer". If the message was picked up by a voicemail box the result will be "Voicemail". If the recipient's phone number is a duplicate of another number in the list the result will be "Duplicate".
*Note - If a duplicate phone number is found amongst the list of broadcast recipients only the first recipient in the list will receive the message.
When the button is clicked from the Order Candidate form or when Call-Em-All is selected from the AllOptions expansion menu in the lower left of the Enterprise Main screen the form above will be displayed. Double-click on the line for the broadcast to view the details for it (below).
To update the info in the Details column click on the button in the upper right of the Recipients area.