Enterprise - How to Reset E-Verify Passwords

What is E-Verify?

Enterprise allows users to integrate E-Verify Seamlessly into the system for quick and easy processing for employment eligibility. During the integration process users will setup an E-Verify account and password within the administration section. Along with initial integration of E-Verify, users must maintain password information in order to continuously utilize the E-Verify functionality.

*Note* In order to setup E-verify/ or reset a password, the user must have System level access. They do not need to be at System level in the hierarchy but must at least be able to access it.

Resetting E-Verify Passwords

E-Verify passwords have a max lifetime of 90 days. Once users have reached the max lifetime of the password and the password has expired, a 'Password Expired' error message will populate when attempting to process an E-Verify case for an employee. 

If you have recieved an error or want to reset your E-Verify password, there are 2 steps to complete: 

  1. Reset your password with E-Verify
  2. Update your password in Enterprise

*Note* To help users avoid having to navigate to E-Verify's website to update passwords, Enterprise has added automatic warnings when password expiration dates draw near. Jump to that section now for more information. 

Resetting Your Password with E-Verify

Only E-Verify program administrators can view user information. 

  1. Log into E-Verify's website
  2. From Company, select View Existing Users: 
  3. Enter users name, phone, or email and click Search
  4. A list of user accounts will appear, select the user ID for the user you wish to reset a password for: 
    • If you do not see the account you are trying to reset a password for, you may need to navigate to Web User Services tab instead
  5. Reset User's Password will be located at the bottom of the user information page: 
  6. Once the new password has be typed, select submit to save your changes 

For more information, check out E-Verify's user manual here

Updating Your Password in Enterprise

Once you have reset your user's password, you must save this change in Enterprise: 

Within Enterprise, select all options (1.)> administration (2.)> external services (3.):

Within external services, locate E-verify:

Enter the new password (1.) and select test connection (2.) to verify that the update has been successful.

*Note* In order to setup a password, the user must have System level access. They do not need to be at System level in the hierarchy but must at least be able to access it.

If the connection is successful, the following window will appear: 

Password Expiration Warnings: 

Password Expiration Warnings

If your E-verify password expiration date is approaching, the following errors will populate. 

Users who reach the 75 day mark will receive the following warning: 

Users who are on the 80 day mark will receive the following warning:

*Note*  It is recommended to reset your password at least 5-10 days within the 80 day warning or risk being locked out of using E-Verify within Enterprise. Failure to do so will result in users having to navigate to the E-Verify website to obtain a new password.

At this time, E-Verify does not currently support resetting your password in Enterprise only to update E-Verify's credentials. This feature may come in a later E-Verify update. 

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