How to Reset E-Verify Passwords
Enterprise allows users to integrate E-Verify Seamlessly into the system for quick and easy processing for employment eligibility. During the integration process users will setup an E-Verify account and password within the administration section. Along with initial integration of E-Verify, users must maintain password information in order to continuously utilize the E-Verify functionality.
*Note* In order to setup E-verify/ or reset a password, the user must have System level access. They do not need to be at System level in the hierarchy but must at least be able to access it.
E-Verify passwords have a max lifetime of 90 days. Once users have reached the max lifetime of the password and the password has expired, a 'Password Expired' error message will populate when attempting to process an E-Verify case for an employee.
If you receive this error, you will be required to reset expired passwords directly within the E-verify website. Users with administrator access may navigate to the E-verify website and select the new category labeled "Manage Web Services". Clicking on "Manage Web Services" will take users to the web page to manage your web service users information.
*Note* To help users avoid having to navigate to E-Verify's website to update passwords, Enterprise has added automatic warnings when password expiration dates draw near. Jump to that section now for more information.
Within the web services management page, under 'My Company' select 'View Existing Users':
Once opened, this will take you to the page where you may utilize search criteria to locate specific user(s). By default, you can view all users by selecting 'Display User Summary List':
This will display a list of users along with those that require a password change. Notice in the display below, the highlighted user requires a password change:
Select the User ID (which is in a hyperlink format) to manage that user's information and password. From the view/modify user information page, enter the new password information and select 'Submit User Modifications' to ensure the password resets. Once completed, navigate to Enterprise to update the external service credentials for E-Verify:
Within Enterprise, select all options (1.)> administration (2.)> external services (3.):
Within external services, locate E-verify:
Enter the new password (1.) and select test connection (2.) to verify that the update has been successful.
*Note* In order to setup a password, the user must have System level access. They do not need to be at System level in the hierarchy but must at least be able to access it.
If the connection is successful, the following window will appear:
If your E-verify password expiration date is approaching, the following errors will populate.
Users who reach the 75 day mark will receive the following warning:
Users who are on the 80 day mark will receive the following warning:
*Note* It is recommended to reset your password at least 5-10 days within the 80 day warning or risk being locked out of using E-Verify within Enterprise. Failure to do so will result in users having to navigate to the E-Verify website to obtain a new password.
To fix the E-Verify password errors within Enterprise, navigate to external services, E-verify. Select the appropriate user and click the pencil icon. This will open the external service window:
Click the 'Change Password' button. With the updated E-Verify version, when the change password option is selected, it will automatically generate a new password for you (which you can override if you would like to enter your own password criteria):
Select 'Save' and your password will be changed (if it successfully changes with E-verify).
*Note* If the password generated does not meet the E-verify password requirements, you will be required to input a new password.
If successful, the following message will appear, click 'Continue working' to finish: