Message Productivity Report

Message Productivity

Purpose: This report will show all messages a service rep has logged grouped out by specific message action codes. This is a fantastic report for auditing your service rep’s activity in the system. Each action code can be expanded to see the actual message that was logged.

Parameters:

1. Start Date: Starting message creation date of your desired date range.

2. End Date: Ending message creation date of your desired date range.

3.Rep Name: A drop down list of all reps in the user’s current hierarchy. This is a multi-value parameter so they can select all reps, just one specific rep or any combination of different reps in the list.

4. Branch: A drop down list of all branches in the user’s current hierarchy. This is a multi-value parameter so they can select all branches, just one specific branch or any combination of different branches in the list.

5. Customer Name: Filters for messages logged on the specified customer record.

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