Enterprise - How to Process E-Verify Cases

The TempWorks E-Verify integration allows users to create cases and search for those cases from within Enterprise.  Enterprise has been integrated with the Department of Homeland Security as well as the Social Security Department to ensure that all Federal regulations have been followed. 

*Note* E-verify integration requires additional setup and an existing relationship with E-Verify. For more information about getting this setup, please contact your Account Manager.

Our E-Verify integration requires API V3 which means our hosted clients need to log in via apps.ontempworks.com


The E-Verify Avatar Icon

On the employee record, there will be a list of icons underneath the employees name in the upper left. These icons give you additional information. If you have our E-Verify Integration set up, you will be able to see the E-Verify avatar icon. 

The E-Verify charm will change colors as you process cases for employees so that you can see at-a-glance their current status. 

E-Verify Charm Colors & Their Meanings:

Employee has not been E-Verified
Case completed and employee is verified to work in the US
Case is pending or incomplete
Case was closed without Employee Authorization



Processing an E-Verify Case:

*Note* You must belong to a security group with the everify-case-edit permission in order to process an e-verify case. In order to update the SSN within an E-Verify case for an employee, you must also belong to a security group with the employee-modify-gpi permission. See Security Group Administration Form for more information.

*Note* By modifying an SSN within an E-Verify case for an employee, the change will also apply to the SSN field on the employee file in Enterprise.

Step 1: Create the Case

To process an E-Verify Case, you must start by navigating to the employee record you would like to process the case for.  Once there, expand the actions menu and select process 'E-Verify Case' from the list of options, as shown:


Step 2: Review and Fill Out the Employee Information and Documents Presented 

Some information may already be pre-filled from the employee record.

Employee Information and Attestation 

Information here may be pre-filled from the employee record. Ensure the information here is accurate and update or add any information not filled out. 

*Note* Any information changed or added here will be saved on the employee's record in your system. 

Citizenship Status 

Choose the correct citizenship status from the drop down.

Documents Presented 

  • Enter the information for the documents the employee presented to you when filling out the I-9. 
  • Choose either a document from list A or documents from list B & C and fill out all required fields. 
  • These fields may change based on the document selected from the drop down. 

Employer Details 

Fill out or review employer details including hire date and submitter's name and contact information. 

Review all your information before selecting Next. 


Step 3: Complete Additional Information for E-Verify

Confirm Data

If information entered does not match fully with E-Verify's database, E-Verify may request that you confirm the data submitted before continuing. 

You will be able to choose to confirm the data, close the case, or exit to continue this case at a later time. 

Verify Photo Information

This step only applies when an employee has presented a passport as their ID presented. 

You will have 3 options: 

  • Yes - the ID attached to the Federal I-9 is the same as the image shown
  • No - the ID attached to the Federal I-9 is Not the same picture as the image from E-Verify
  • No Image exists to compare

If you choose No Image, you will be able to submit a valid photo of the passport: 

Tentative Non-Confirmation (TNC) 

If E-Verify requires additional action from the employee in order to verify employment status, you will receive a page notifying you that there is a TNC - Pending Referral. 

You will need to follow the instructions to print, review, and have the employee sign the TNC notice. 

  • If the employee chooses to take further action to complete this case you will be able to choose "Refer Case". Otherwise, choose "No Action" to denote they do not want to take further action. 
  • If you entered information incorrectly, you can select the "Close Case" option. 
  • If you are going to review the TNC with the employee and return later with the decision, you choose the "Exit" option to return to this case later. 

Step 4: Close the Case

No matter which way your case goes, you will be prompted to close the case at the end. 

Select Close Case and then choose a reason if applicable. 





Locating E-Verify Results

The results for your E-Verify cases will be returned and recorded within the individual employee record in Enterprise.

The status details categories will give information regarding where in the process the E-Verify case is.  You will be informed whether the employment has been authorized or if there are further steps to be taken in the process.




Additional E- Verify Options
E-Verify Checks and Balances

There is functionality built into the E-Verify Enterprise integration to help make managing your E-Verify cases easier. This includes warning users of overdue cases, duplicate cases, and prompting users to change their E-Verify password as the expiration date for the password approaches.

Overdue Cases

If a case is being processed more than three days after the hire date (1.) entered, the over due (2.) drop-down will require an explanation as to why the case is overdue:

Duplicate Cases 

When a user attempts to process an E-Verify case for an employee (SSN) that has had a case already processed within the last 30 days, Enterprise will flag the case as a duplicate and present the user with three options: 

1. Close Case

Select this option if you do not wish to proceed. For example, perhaps you entered the SSN in incorrectly.

2. Continue Without Changes

Select this option if you would like to bypass the flag. For example, perhaps this a rehire or the original case was invalid (note that if the other case was invalid, continuing here does not change any information regarding the original case).

3. Proceed With Changes

For example, you incorrectly keyed the SSN and would like to make those changes before continuing.

Refresh Cases

Navigating to the E-Verify Cases for the employee will automatically refresh the case status. 


Password Prompts 

E-Verify requires a password change every 90 days. Since meeting this password expiration date is so crucial to the successful application of the integration, Enterprise will prevent users from processing E-Verify cases once they are 10 days or less away from the password expiration date. 

*Note* Until E-Verify updates to allow password resets, you will need to manually update your password in E-Verify and then update Enterprise to reflect the change. 

To Change Your Password: 

  1. Navigate to E-Verify's Website and update your password there first
  2. In Enterprise, Navigate to Administration > External Services > E-verify
  3. Select the Pencil icon next to the account you reset the password for
  4. Update the password to the new password you entered on E-Verify's website
  5. Select Save

*Note* You cannot reuse a password for ten instances. Also, once you change your password, you may not change it again for five days.  


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