Troubleshooting in Beyond
Beyond is a web-based platform and, as such, it can be utilized through the use of many different browsers. Each browser interacts with Beyond in different ways being able to understand how to work with your browser during difficulties will be important. This article is designed to assist the user overcome some of the more common issues.
Data Cache Errors and Clearing Cookies
When using Chrome, or any browser, users are encouraged to log out of Beyond when they are finished with their session. This serves to not only protect your data from those who may have access to your local device, but also to prevent any data caching errors from occurring. The screen shot below is an example of what this kind of error would look like:
This is another example of what you may experience if the user did not log out correctly:
Both of these errors can be resolved easily by clearing your browser cache.
For instructions on how to clear your browser cache click on one of the following links:
Incognito or Private Browsing Mode
Running Beyond in incognito mode within Google Chrome or Private Browsing in Safari will allow a user to login without storing any data or without relying on any previously stored data in your browser.
For instructions on activating Icognito Mode: Click here
For instructions on activating Private Browsing:
Once you have opened a incognito or private window, you can log into Beyond as normal.