Setting up the Zipwhip Integration

What is the Zipwhip Integration?

Zipwhip’s texting-for-business integration allows you to text candidates and employers directly from TempWorks and automatically archive conversations to the relevant contact record.

*Note* This integration requires additional setup and an existing account with Zipwhip. For more information, please contact your TempWorks Account Manager.


How to Setup the Zipwhip Integration

*Note* In order to utilize the Zipwhip Integration, users must be logged into apps.ontempworks.com.

From Enterprise, navigate to All Options > Administration: 

Once in the administration area, select the external services section and locate the Zipwhip integration. 

Here, users can add credentials with the '+' icon. The type of credentials will be based on your contract with Zipwhip. The most common account types are 'per branch' and 'per user': 

For 'per user' accounts, select 'ServiceRep' and then select the user the credentials are to be assigned to.Input the user's Zipwhip credentials in the 'Username' and 'Password' and select 'Save':

After saving these credentials, Zipwhip will be sent a communication key which will allow Enterprise and Zipwhip to communicate with each other. 

*Note* When entering in a username, it must include numerical digits only- no parenthesis , dashes, hyphens etc.

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