Overview
There are many different ways in which a check can be corrected and how it should be corrected depends on the situation. This article explains the different situations and how Lone Oak Payroll will respond to each scenario.
By submitting your request through the LOP Help Center, you can ensure that your Payroll Specialist has the information they need to correct the check properly for the given situation. Simply choose the request type of “Check Correction” and answer the prompted questions.
Types of Check Corrections
This article covers the following types of check corrections:
- Employee has NOT received the funds
- Employee DID receive the funds
Employee has NOT received the funds
In the event that a check was posted, but the funds have not yet been dispersed to the employee, Lone Oak Payroll will void the existing check(i.e. back out the funds), then process a new correct check as needed.
Correcting check needs to be processed
The check is legitimate, but simply needs to be corrected. We are unable to directly correct an existing check; a new check will need to be created
- Enter a correct timecard in time entry
- Submit a Check Correction request to the LOP Help Center
- Has the employee been paid the funds? No
- Is a correcting check needed? Yes
- Enter the Proofing Session ID of the newly created timecard.
- For more information, please see the following article titled "Finding your Proofing Session ID".
- Enter the Proofing Session ID of the newly created timecard.
- Lone Oak Payroll will void the original check(s), and pull the new timecard(s) into a payroll run to disperse accurate payment to the employee.
No correcting check needs to be processed
The check never should have been processed and the funds simply need to be backed out.
- Submit a Check Correction request to the LOP Help Center
- Has the employee been paid the funds? No
- Is a correcting check needed? No
- Lone Oak Payroll will void the original check, and the payroll funds will be credited back to you on your next Payroll Wire or Funding.
Employee DID receive the funds
Correcting check needs to be processed
The check is legitimate, but simply needs to be corrected. We are unable to directly correct an existing check; a new check will need to be created
- Enter a correct timecard in time entry
- Submit a Check Correction request to the LOP Help Center
- Has the employee been paid the funds? Yes
- Is a correcting check needed? Yes
- Enter the Proofing Session ID of the newly created timecard.
- For more information, please see the following article titled "Finding your Proofing Session ID".
- Enter the Proofing Session ID of the newly created timecard.
- Lone Oak Payroll will reverse the original check(s) in TempWorks, and pull the new timecard(s) into a payroll run
- The net amount of the reversed check will be deducted from this newly created check
- If the employee was originally underpaid, this will produce a check for the amount that you owe them. LOP will disperse this amount to the employee.
- If the employee was originally overpaid, this will produce a $0 check, and the leftover amount owed to you will be deducted from the employee’s next check.
- The net amount of the reversed check will be deducted from this newly created check
No correcting check needs to be processed
If the check never should have been processed and the funds simply need to be backed out, take the following steps
- Submit a Check Correction request to the LOP Help Center
- Has the employee been paid the funds? Yes
- Is a correcting check needed? No
- Would you like to attempt an ACH Reversal?
- Yes - LOP will attempt to pull the funds back from the employee’s bank account following our "ACH Reversal Process".
- No - LOP will reverse the check in TempWorks which will create an Advancebnk adjustment on the employee profile for the net amount, which will be deducted from their next check.
