Product and Technical Support Life Cycle Policy and Information

Product Support Life Cycle Policy 

 We strive to deliver the technology our clients need to succeed and grow. While we continue to improve and out-do ourselves with new products  and technology, we realize that at some point our older products may no longer be the best experience for our clients. Therefore, we have created this page to provide transparency around which products, features, integrations, and technology we are starting to phase out as we make room for better solutions. 

If you've missed all of our email communications, the latest dates will always be listed on this page so feel free to bookmark it. 

Product Life Cycle

What is a product life cycle? Just like people, products, features, integrations, and technology all live through an undetermined amount of time. To track where each of our products are, we've set up milestones that allow you to understand where in life those products are. 

Product Milestones:
  1. Release Date: First date this product was available to the general public. Starting on this date, our products are fully supported and available to all clients, otherwise known as Mainstream Support. 
  2. End of Mainstream Support: After this date, a product begins the Extended Support phase where only critical updates will be made and most support from our teams will be billable. 
  3. End of Extended Support: After this date, a product begins the End Of Life transition. While this product can still be used at this point, no support will be available. The End Of Life transition period is there to help teams move to one of our other solutions. 
  4. End of Life Date: End of life date marks the date this product or feature is no longer available for use.

Have more questions? Reach out to your TempWorks Account Manager today!

This article includes:

  1. Products
  2. Features
  3. Integrations
  4. API

*Note* This article lists products, features, integrations and API Versions as of 8/16/2021. If no date is listed,  then the product/feature/integration/API is still within Mainstream Support. 


Products

This section contains a full list of all our individual products. If no date is listed in any of the columns for a product, this product is still in Mainstream Support.

Life Cycle 
Stage
VersionEnd of Mainstream Support DateEnd of Extended Support DateEnd of Life Date
Mainstream SupportBeyond


Bridge - Logging in via bridge.tempworks.com


Bridge - Logging in via bridge.ontempworks.com


Buzz


Enterprise Infinity - Logging in via Enterprise.tempworks.com


Enterprise Infinity - Logging in via apps.ontempworks.com


HRCenter


On-Site Time Clock App


TempWorks Job Board


TempWorks TimeClock


WebCenter 6


Extended SupportTWOutlook Plug-in (2013-2016)1/3/2020

End of Life
TW Mobile1/3/20201/3/2020 1/3/2020
Enterprise Infinity - Logging in via apps.tempworks.com
8/14/20218/14/20218/14/2021


Features

Below is a list of additional product features that have reached retirement or end of life dates separate from their product. 

Life Cycle 
Stage
FeatureEnd of Mainstream Support DateEnd of Extended Support DateEnd of Life Date
Extended Support
Enterprise Inbox Feature 6/7/2021



Integrations

Below is a list of all our standard integrations and their related release, retirement and end of life dates as applicable. This list does not include any integrations created by 3rd parties using our open API or any integrations made through a custom development request. 

Reach out to TempWorks support if you are unsure if your integration is still supported.

Life Cycle
Stage
IntegrationEnd of Mainstream Support DateEnd of Extended Support DateEnd of Life Date
End of Life
ADP Aline 4/29/20194/29/20194/29/2019
End of Life
Assess on Cloud12/31/202012/31/2020
12/31/2020
End of Life
Fyre Sidebar01/03/2020
01/03/2020
01/03/2020
End of Life
Global Cash Card9/28/20209/28/20209/28/2020

API

This section will walk through current API versions. If no date is listed in any of the columns, this API is still a supported version. 

Life Cycle
Stage
API VersionEnd of Mainstream Support DateEnd of Extended Support DateEnd of Life Date
Mainstream Support
API V3



Extended SupportAPI V101/03/202001/03/2020
API V201/03/20205/17/2021


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