Product Support Life Cycle Policy
We strive to deliver the technology our clients need to succeed and grow. While we continue to improve and out-do ourselves with new products and technology, we realize that at some point our older products may no longer be the best experience for our clients. Therefore, we have created this page to provide transparency around which products, features, integrations, and technology we are starting to phase out as we make room for better solutions.
If you've missed all of our email communications, the latest dates will always be listed on this page so feel free to bookmark it.
Product Life Cycle
What is a product life cycle? Just like people, products, features, integrations, and technology all live through an undetermined amount of time. To track where each of our products are, we've set up milestones that allow you to understand where in life those products are.
- Release Date: First date this product was available to the general public. Starting on this date, our products are fully supported and available to all clients, otherwise known as Mainstream Support.
- End of Mainstream Support: After this date, a product begins the Extended Support phase where only critical updates will be made and most support from our teams will be billable.
- End of Extended Support: After this date, a product begins the End Of Life transition. While this product can still be used at this point, no support will be available. The End Of Life transition period is there to help teams move to one of our other solutions.
- End of Life Date: End of life date marks the date this product or feature is no longer available for use.
Have more questions? Reach out to your TempWorks Account Manager today!
This article includes:
*Note* This article lists products, features, integrations and API Versions as of 8/16/2021. If no date is listed, then the product/feature/integration/API is still within Mainstream Support.
This section contains a full list of all our individual products. If no date is listed in any of the columns for a product, this product is still in Mainstream Support.
|Life Cycle |
|Version||End of Mainstream Support Date||End of Extended Support Date||End of Life Date|
|Bridge - Logging in via bridge.tempworks.com|
|Bridge - Logging in via bridge.ontempworks.com|
|Enterprise Infinity - Logging in via Enterprise.tempworks.com|
|Enterprise Infinity - Logging in via apps.ontempworks.com|
|On-Site Time Clock App|
|TempWorks Job Board|
|Extended Support||TWOutlook Plug-in (2013-2016)||1/3/2020|
|End of Life||TW Mobile||1/3/2020||1/3/2020||1/3/2020|
|Enterprise Infinity - Logging in via apps.tempworks.com||8/14/2021||8/14/2021||8/14/2021|
Below is a list of additional product features that have reached retirement or end of life dates separate from their product.
|Life Cycle |
|Feature||End of Mainstream Support Date||End of Extended Support Date||End of Life Date|
|Extended Support||Enterprise Inbox Feature||6/7/2021|
Below is a list of all our standard integrations and their related release, retirement and end of life dates as applicable. This list does not include any integrations created by 3rd parties using our open API or any integrations made through a custom development request.
Reach out to TempWorks support if you are unsure if your integration is still supported.
|Integration||End of Mainstream Support Date||End of Extended Support Date||End of Life Date|
|End of Life||ADP Aline||4/29/2019||4/29/2019||4/29/2019|
|End of Life||Assess on Cloud||12/31/2020||12/31/2020||12/31/2020|
|End of Life||Fyre Sidebar||01/03/2020||01/03/2020||01/03/2020|
|End of Life||Global Cash Card||9/28/2020||9/28/2020||9/28/2020|
This section will walk through current API versions. If no date is listed in any of the columns, this API is still a supported version.
|API Version||End of Mainstream Support Date||End of Extended Support Date||End of Life Date|
|Mainstream Support||API V3|
|Extended Support||API V1||01/03/2020||01/03/2020|