Popular Articles

  1. Beyond - Managing Your Service Representatives

    When you hire a new service rep or when an existing service rep changes roles, locations, job functions, etc. you may need to update their access in Beyond. Your service reps include anyone using Beyond.  This article will review the different secu...
  2. Beyond - Using Text-Em-All in Beyond

    *Note*  You will need to have the "Can Text" permission and your Text-Em-All credentials set up in the system in order to use Text-Em-All features. Check out Beyond - Setting Up Text-Em-All for more information.  This article includes...
  3. Training, Knowledge Base, & Bridge

    Navigate to the Bridge menu and select training to be redirected here. This section allows you to see upcoming webinars hosted by the TempWorks trainers weekly and register for ones you are interested in.  *Note* Currently Beyond and Buzz ...
  4.  Assign & Dispatch Tickets

    Assign & Dispatch Tickets Once tickets have been created and employees have been checked in, the employees need to be matched to a ticket and dispatched.  Not sure what Dispatcher is? Check out Dispatcher Overview first. Assigning and dispatchi...
  5. Core - Hierarchy

    What is Hierarchy? Hierarchy determines our scope of view in the system. It allows you to separate records for different locations or departments. It can also allow you to separate and pull different reporting for internal vs. temporary employees. ...
  6. Enterprise - How to Correct Authority Checks

    If you find an adjustment that was set up incorrectly after an authority payroll run has been run or have a need to reverse an Authority check, you will need to use the following process to void and complete payroll.   Part 1: Void the Authority Ch...
  7. TimeClock Authentication Options

    *Note* TempWorks Software is no longer selling physical TimeClocks. While physical TimeClocks are still in the Extended Support product life cycle, it is recommended that clients utilizing physical TimeClocks begin to research and plan for ...
  8. Release Notes: 12/2/2016

    What’s New Version ∞2016.12.2 : Added 1094/1095 Survey form in Enterprise. You will be able to find it under pay/bill > Other > 1094c/1095c. This is only if you have the System Administrator secrole.  ...
  9. Task Register Report

    Task Register Purpose: This report is designed to allow you to audit your tasks from your system. It is written to allow you to see at a glance what each rep has marked down on their to-do list. Parameters: 1. Start Date: Starting date of...
  10. Beyond - Mass Mailer Account Setup

    What is a Mass Mailer Account? A mass mailer email account allows multiple users to use the same email address. Typically these accounts are not tied to an individual but to a service or group. Example, payroll@staffingcompany.com or recruiting@...